Refund Policy

Last updated: January 2025

We want you to be completely satisfied with your experience. This policy explains how refunds are handled for bookings made through Asian Wedding Halls.

1. Deposit Refunds

Deposits are generally non-refundable unless the vendor cancels your booking or exceptional circumstances apply. Please review each vendor's individual cancellation terms before booking.

2. Full Payment Refunds

Refund eligibility depends on when you cancel:

• More than 90 days before the event: Full refund minus the deposit.
• 30–90 days before the event: 50% refund of the amount paid above the deposit.
• Less than 30 days before the event: No refund.

These are platform guidelines. Individual vendors may have different terms which will be displayed at the time of booking.

3. Vendor Cancellations

If a vendor cancels your booking, you are entitled to a full refund of all amounts paid. We will process the refund within 5–10 business days.

4. How to Request a Refund

Contact us at info@asianweddinghalls.co.uk with your booking reference and reason for cancellation. Approved refunds are returned to your original payment method within 5–10 business days.

5. Disputes

If you are unable to resolve a dispute with a vendor, please contact us and we will endeavour to mediate a fair resolution.